TD Com works with the most reliable suppliers because TD knows that happy customers are long term. A reliable supplier is one that offers a great service at a reasonable price and implements and supports that service well. TD holds contracts with suppliers offering voice, cloud services, business internet, network services, and managed services. Allow us to act 100% objectively, in concert with all the carriers & providers with the sole aim to provide our clients the best all around solutions. Because we work in conjunction with our providers, we have high level access to all Engineering, service & support teams. As TD has strong relationships with providers senior & executive level management that affords our clients with the reach they deserve, all while TD Acts on our client’s behalf as an outsourced Customer Advocate, service, support & IT resource.
Telecom Procurement Analysis
TDCOM can provide you with an analysis of your total telecommunications infrastructure (voice and data services) as it stands today. We can then provide you with recommendations to improve your infrastructure, technology, bandwidth, pricing and overall ordering and management policies. Our experienced team understands the importance of your network and will help you develop the greatest level of service, while maintaining the lowest costs.
Running a business today is all about connectivity. You could have the best technology, but if your telecom services aren’t in sync with your needs, it affects every aspect of your business.
If you’re experiencing any of these issues, we can help:
- Poor bandwidth performance that’s causing your network to run slowly and/or errors that result in dropped calls (latency)
- Cost over-runs in your telecom budget
- The need to add capacity and grow your network
- Company growth that requires nationwide connectivity
- An increase in business and a need to securely connect to those customers
- A change in your business model that involves moving critical services off-site to a cloud infrastructure to reduce risks and costs for disaster recovery purposes
TDCom’s team of telecom carrier specialists helps ensure you have the right carrier for your voice, Internet, data and cloud services based on your short-term and long-term goals. Our sales and support representatives have an average of 27 years of industry experience, and our multiple carrier agent relationships help ensure we “optimize” your diverse carrier needs.
No matter what stage of the game you’re in with your business or your technology, we have the services to help you find the right telecom carrier products for your voice, data, Internet and cloud solutions. We’ll ensure you have the proper bandwidth sizing, based on your growth, security and geographic needs.
Needs assessment—we evaluate your pain points, budgets, growth, customer base and future connectivity needs.
Ongoing account management—we secure the best carrier solutions at the best available rates. Our billing specialists ensure correct carrier billing and help avoid unauthorized charges.
Experienced project management—we coordinate carrier/vendor installations and help manage the entire conversion and implementation process.
Carrier liaison—we help you navigate through the carrier’s products and ensure you’re getting the best connections, service and price.
Support and trouble resolutions available 24x7x365*—our support doesn’t replace calling the carrier directly, but we’re here to help escalate your carrier issue on weekends and evenings. Give us the carrier trouble ticket number and we’ll escalate up through the respective carrier.
*Available on TDCom Strategic Accounts
Consultative unbiased recommendations—we’ll determine which carrier products are right for you based on your needs and your needs only.
Telecom expense management—we’ll help you negotiate the most cost-effective agreement and perform regular billing audits that help catch billing errors.