Let TDCOM Keep your Money in your Pocket, Not the Carriers We have saved clients up to 65% with our Audit-Recovery & Procurement Solutions.
Telecommunications is one of the most difficult spend categories to manage. Companies lose 12 – 17% of what they spend on telecommunications as a result of unorganized telecom expense management

Source: Aberdeen Group

Telecom ranks among your top expense line items

Nearly 80% of these bills contain errors

Telecom bills are difficult to understand

Our performance-based compensation is contingent on the telecom audit results and calculated on a share of any overpayments recovered for you.

All of our recommendations come without obligation and you will never be charged for our services until you see results from your telecom audit.

  • We know which fees can be waived or discounted.
  • We know the best in class price points.
  • We understand the confusing terms and conditions.
  • We know current pricing offers & promotions.
  • We deliver results or we don’t get paid

A TDCom Telecom Expense & Billing Audit Includes:

  1. Reconcile billing with contracts, customer services records (CSRs), and internal data
  2. Validate services are billing in compliance with the appropriate contract, service order, or tariff filing and verify that surcharges are appropriate and calculated correctly
  3. Ensure telecom services that are being billed are being utilized
  4. Check whether wireless and wireline services and usage align with expectations based on interviews with you, site survey results, configuration information, and internal documentation
  5. Reduce costs by identifying opportunities to optimize the telecom services being purchased
  6. Establish policies to eliminate rogue spend
  7. Recover overpayments due to carrier and provider billing errors
  8. Identify legacy technologies that can be easily replaced with better and/or less costly alternatives
  9. Align telecom services with users, locations, department, and account codes
  10. Can identify telecom overcharges, neutralize any discrepancies and reduce this overhead expense without any reduction in service.
  11. Enables companies to increase profitability through the reduction of erroneous expenses and improve the return on investment
  12. (ROI) in telecommunications systems.
  13. Examines your Customer Service Records and telecom carrier invoices as well as contracts and other documentation to ensure you are paying the correct expense amounts for telecom services you are using.
  14. Thus, enables the recovery of any improperly billed amounts and it enables cost savings from the elimination of unused or non required services.
  15. Rogue spend of services at a site level vs. under corporate agreements
  16. Carrier failure to satisfy terms of agreements
  17. Unnecessary telecom service features
  18. Duplicate charges
  19. Excess services at a location or services billing to a closed location
  20. One-time and administrative charges
  21. Services provided at rates higher than market average

Anatomy of an Audit

  • Establishing a Telecom service inventory is the first step towards telecom auditing. To establish a telecom communication inventory a business must compile a location list.
  • This location list needs to include the actual service address of each location, include the main billing telephone number (MBTN) also known as an account number. Don’t forget to list any fax, modem, credit card, security alarm, fire alarm, and credit card lines.
  • Collect contractual agreements for each communication service that has a telecommunication agreement in place with your company. Copies of telecom service and equipment contracts can be requested from vendors if an Enterprise or Corporate HQ does not have a central library containing these legal documents.
  • Obtain the State and Federal Tariffs filed by each phone service provider that pertains to each local, long distance and network circuit service that connects your business to the local exchange carrier (LEC) in its geographic area.
  • Tariff tax and surcharge investigation: A tariff tax and surcharge investigation needs to be completed to identify any billing errors, unclaimed tax exemptions or miss applied taxes.
  • Reconcile the Book of Business, Telecom Contracts and the State and Federal Tariffs to identify any areas that can help lower a company’s communications budget.

Materials We Need for Your Telecom Audit

1. Billing from the most recent two-month period for all services, at all locations.
  • All Communication related invoices
  • Local& Long DIstance voice services
  • Data/Internet services
  • Wireless services
  • * Optional Utility-Energy Audit
2. Corresponding contracts that apply to the above services.
3. One signed Letter of Agency (LOA).

What is the Letter of Agency? 

A one-page document that allows us to get the information we need from your providers to perform the audit. You print one copy on your letterhead and sign. We will send this to you.

4. Listing of all company locations with addresses and an estimated number of employees at each location.
5. A copy of your internal  Carrier services phone directory, if you have one.

Don’t have all these materials yet? That’s OK, we can still get started.

Why types of things do we find?

We’re able to retroactively identify billing mistakes and errors and bring that money back in the form of check or credit. We also identify dormant or underused services, as well as cost savings opportunities going forward through market analysis, volume leveraging, consolidation, rate improvement and more.

How does your fee structure work?

Our fee structure is 100% success-based with a short guaranteed ROI for our clients. In all cases, there is no obligation to move forward with any of our recommendations and if you don’t, or we don’t save you any money, you don’t pay us.